In today’s digital world and with the arrival of the pandemic where most processes and transactions are being done online, challenges and opportunities are also present.
One of the main challenges faced by digitally modifying companies was communication, where the Fintech companies gave a new context to the messages as they made them more humanized to give customers security.
There is also an improvement in products since during the time of the pandemic, companies were able to optimize and streamline procedures that previously several months. So currently the Apps are taking the initiative to be more efficient and innovative
Another challenge that Fintech companies have been able to handle very well is financial inclusion because despite the fact that only 68% of the population in Mexico has access to a financial product, Fintechs have taken advantage of it and turned it into an opportunity to design products and establish services that are available to all.